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EVE LOM UK

<span style="font-size:12pt;font-family:Arial;color:#63666a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you think a product in your shipment is damaged or defective, please contact us immediately at&#xA0;<span style="font-size:12pt;font-family:Arial;color:#63666a;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">customerservices@evelom.com<span style="font-size:12pt;font-family:Arial;color:#63666a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. Please provide your order number along with your email address and images of the damaged/defective item for the quickest service. <span style="font-size:12pt;font-family:Arial;color:#63666a;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. After examining the product, if we confirm that it is damaged or defective, we will provide you with instructions for returning the product to us. Refunds and exchanges are subject to company approval.

If you think a product in your shipment is damaged or defective, please contact us immediately at customerservices@evelom.com. Please provide your order number along with your email address and images of the damaged/defective item for the quickest se

My item arrived damaged/defective. What should I do?

Orders & Payments

What is your return policy?

When will I receive the refund on my return?

Why was my return denied?

Do you accept returns from third party vendors?

Returns & Refunds

What is the cost of shipping?

When will my order ship?

How can I track my order?

My order was marked as delivered but I do not see it

Do you ship internationally?

Shipping outside of the UK

Can I request a delivery time?

Shipping & Delivery

Can I change or cancel my order after it is placed?

Is there a limit to the amount of items that I can order?

Why was my order modified?

What forms of payment do you accept?

When will I be charged?

How do I use a promo code?

What is NoFraud verification?

Can I purchase EVE LOM in stores?

Gift card terms and conditions

Do you offer gift wrapping?

Gifts and Gift Cards

Do you offer product samples?

Are your products and services for personal use?

Are your products pregnancy safe?

Do your products contain tree nuts?

What is the shelf life of your products?

What is encapsulated retinol?

What is double cleansing?

Products & Usage

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Loyalty & Rewards

How do I start receiving subscription items?

How does the subscription service work?

Do I receive a discount for choosing subscription?

Do I receive free shipping for choosing subscription?

Can I subscribe to receive any product?

How do I enroll in the subscription service?

How are future orders processed?

Will I receive a reminder before my next subscription order?

Can I edit or cancel an upcoming subscription order?

Can I add promotional offers to my subscription orders?

Subscription

My item arrived damaged/defective. What should I do?Updated 2 years ago