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Can I change or cancel my order after it is placed?
An order begins processing immediately once placed and is often not able to be changed or canceled. Please contact [email protected] for assistance in modifying your order. Please note that once an order has shipped, we are unable to make a
Is there a limit to the amount of items that I can order?
12 items (6 max per item) is the maximum amount of items that you can order at once. This does not include samples or gifts.
Why was my order modified?
EVE LOM reserves the right to modify or cancel any orders.
My item arrived damaged/defective. What should I do?
If you think a product in your shipment is damaged or defective, please contact us immediately at [email protected]. Please provide your order number along with your email address and images of the damaged/defective item for the quickest se
What forms of payment do you accept?
We accept PayPal, Shop Pay, Google Pay and the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept debit cards with a Visa or MasterCard logo. We also accept international credit cards with billing addresses in th
When will I be charged?
Payment is authorized and charged as soon as your order is placed and processed.
How do I use a promo code?
Promo codes can be entered at checkout and are available for online orders only. Please note that our website only supports the ability to use one promotional code. At this time offers cannot be combined with any other offers.
What is NoFraud verification?
Who is NoFraud?. NoFraud is a fraud prevention solution for eCommerce businesses. We screen transactions on behalf of businesses and alert them if we find a transaction is at high risk for fraud. This protects consumers against unauthorized credit ca
Can I purchase EVE LOM in stores?
We have a number of retail partners that you can shop with. You can find a location near you using our store locator here: https://www.evelom.co.uk/pages/store-locator